Text Notifications are an optional subscription service that enables you to connect to your library accounts via text message. Users can receive notifications, renew checked out items, and request information about their requests, checked out items, and late fees with this service. This is a free service offered to anyone registered at an Allegheny County public library, however, depending on your cellular phone plan, additional per-message charges may be assessed by the carrier. Text notifications are supplemental to existing notification methods (phone, email, regular mail) and you will continue to receive notices via these methods when you sign up for this service.
Simply text SIGNUP+your-14-digit-barcode+PIN to (833) 403-0701. Please note, you must include the plus signs (+) between each element of the text.
Once you sign up, you will receive texts confirming your successful sign up and asking if you want to supply an email address as an additional contact. This is optional and will only be used to contact you in the event that your notices are undeliverable.
We also recommend adding (833) 403-0701 to your cellphone contacts.
You can opt in or out of any of the following notice types by texting the associated keyword to (833) 403-0701. When you sign up, you will be enrolled in request pickup, renewal, and overdue notices by default.
| Notice Type | Keyword | Default |
|---|---|---|
| Request pickup | HOLDS | Enrolled |
| Renewal | RENEW | Enrolled |
| Overdue | OVERDUE | Enrolled |
| Late Fee | LATEFEE | Not Enrolled |
To renew individual items by list, text the keyword RL.
To renew all checked out items, text the keyword RA.
Text Notifications are a free service offered to anyone registered at an Allegheny County public library. Depending on your cellular phone plan, additional per-message charges may be assessed by your carrier. Please call your carrier to inquire about any charges they might impose BEFORE subscribing.
Yes. Text notifications are supplemental to existing notification methods (phone, email, regular mail), and you will continue to receive notices via these methods when you sign up for this service.
The system is configured to send your confirmation messages within 60 seconds of receipt, but there may be an additional delay before your cell phone carrier delivers them. Though messages are usually delivered promptly (within 1 to 5 minutes), this is not always the case. If you have signed up and you have not received these messages after 4 hours, email einetwork.support@shoutbomb.com.
Notices are sent daily between the hours of 9:00 AM and 8:00 PM. However, you can access your account information at any time using the keywords listed in the Keyword Quick Reference section under "How can I use this service get information about my account?".
Request pickup notices are sent when a requested item is available at your pickup location.
If you opt in to late fee notices, you will receive notices the first notice when you owe $10 or more. Subsequent notices will be sent at 7 days, 14 days, and 21 days.
Renewal notices are sent 3 days before an item is due.
The first overdue notice will be sent when the item is past due. Subsequent overdue notices will be sent when an item is 7 days, 14 days, and 21 days overdue.
Library card expiration notices are sent 30 days before your library card expires.
Text SWITCHPHONE to (833) 403-0701 and follow the prompts.
We will check the following:
Once you provide this information, you will receive 2 messages: one confirming the update of your user account and one looking up any messages sent in the last 7 days to redeliver.
To add additional cards, text ADDCARD to (833) 403-0701 and follow the prompts.
You will be asked to text the additional library card number you wish to add. If this is a valid card number, you will then be prompted to text the PIN associated with this library card number. If the PIN is valid you will receive a text confirming that you have successfully added the new card.
h2>How do I remove a secondary card that I've added?To remove a secondary card, text DROPCARD to (833) 403-0701 and follow the prompts.
If only one secondary card was added with ADDCARD, that barcode will automatically be removed from the account.
If multiple secondary cards were added, you will receive a response that associates each card number with an item number (1, 2, 3, etc.). Just respond with the item number associated with the barcode you wish to drop.
You will receive a confirmation message indicating that you have successfully removed the card.
Text QUIT+your-14-digit-barcode to (833) 403-0701.
To receive information about your library account, text the following keywords to (833) 403-0701.
| Keyword | Description |
|---|---|
| SIGNUP+your-14-digit-barcode+PIN | Sign up for text notices. Note that the plus signs (+) are required. |
| TEST | Test your connection to the SMS service. |
| HL | Request a list of items on hold. |
| OL | Request a list of overdue items. |
| OA | Renew all overdue items. |
| OI | List overdue items not eligible for renewal. |
| RI | List of all items not eligible for renewal. |
| RW | List of items not eligible for renewal and why. |
| RA | Renew all checked out items. |
| RL | Renew individual items by list. |
| ADDEMAIL+your-14-digit-barcode | Add an email address for additional verification. |
| DROPEMAIL+your-14-digit-barcode | Remove email from card. |
| ADDCARD+14-digit-barcode | Add an additional library barcode to your text notice account. |
| DROPCARD+14-digit-barcode | Remove any secondary library barcode from your text notice account. |
| HELP | Lists keywords. |
| RESEND | Sends the last message. |
| QUIT+your-14-digit-barcode | Unsubscribe from the text notification service. |
| SWITCHPHONE | Change your phone number. |
| MYCARDS | Lists registered cards. |
